At Petit Posters, every poster and frame is produced especially for your order. We work with trusted production partners located across Europe, the United Kingdom, the United States and other regions, allowing us to produce orders closer to our customers whenever possible.

Shipping costs

Shipping costs are:

• Free shipping on orders over €100
• €7 shipping on orders below €100

The applicable shipping cost will be displayed at checkout before payment. Prices may be shown in your local currency.

Production and delivery times

Because our products are made to order, they must be produced before being shipped.

Estimated production time: 2–5 business days
Estimated delivery after production: 2–9 business days

Most orders therefore arrive within approximately 4–14 business days. Delivery times are estimates and may vary depending on the destination, product, production capacity, courier delays, public holidays or customs processing.

Tracking

When your order has been produced and dispatched, you will receive a shipping confirmation email containing tracking information whenever tracking is available.

Tracking information can sometimes take 24–48 hours to update after the shipping confirmation has been sent.

Separate deliveries

Products may be produced at different facilities. If your order contains several products, posters or frames, they may arrive in separate packages and on different days. You will not be charged additional shipping fees when we split an order.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error.

Once an order has entered production or been shipped, we cannot guarantee that the delivery address can be changed. Petit Posters is not responsible for orders delivered incorrectly because the customer supplied an incomplete or incorrect address.

If a package is returned because of an incorrect address, failed delivery or failure to collect it, additional shipping costs may apply before the order can be resent.

Delayed or missing orders

Please check your tracking information and contact the carrier if your order has not arrived by the estimated delivery date.

If the tracking has not updated for several days or the package appears to be lost, contact us at [EMAIL ADDRESS] with your order number. We will investigate the shipment with our production and delivery partners.

Please report an undelivered order no later than 30 days after the estimated delivery date.

Damaged packages

If your order arrives damaged, please contact us within 14 days of delivery. Include:

• Your order number
• Clear photographs of the damaged product
• Photographs of the packaging and shipping label
• A short description of the problem

When the damage is confirmed, we will arrange a free replacement or another appropriate solution.

Please keep the damaged product and its packaging until your request has been resolved.

Customs and import charges

We aim to produce orders as close to the delivery destination as reasonably possible. However, some orders may be produced or shipped internationally.

Customs duties, import taxes or handling charges may apply depending on the destination and local regulations. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not controlled by Petit Posters.