Refund and Return Policy

We want you to love your new wall art. If something is wrong with your order, contact us and we will help find the best solution.

Damaged, defective or incorrect products

Please inspect your order when it arrives.

If your product is damaged, defective, misprinted or different from what you ordered, contact us within 14 days of delivery at [EMAIL ADDRESS].

Please include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A description of the problem

If your claim is approved, we will normally provide a replacement at no additional cost. When a replacement is not reasonably possible, we may offer a refund.

Do not return a damaged or incorrect product before contacting us. Because our products are made to order, returns sent without approval may not be accepted.

Change-of-mind returns

For customers in the European Union, European Economic Area or another territory providing a statutory withdrawal right, you may have the right to cancel an eligible purchase within 14 days of receiving it.

To request a return, email [EMAIL ADDRESS] before the 14-day period expires. The product must be unused, undamaged and returned in its original packaging.

Unless the product is defective or incorrect, the customer is responsible for return-shipping costs. We recommend using a trackable delivery service, as the customer remains responsible for the return until it reaches the return address provided by us.

Original shipping costs are refunded only when required by applicable consumer law. Additional costs resulting from a more expensive delivery option selected by the customer may not be refundable.

Personalized products

Products made to the customer’s individual specifications—including personalized text, custom images, custom dimensions or other personal modifications—cannot normally be returned because of a change of mind.

This does not affect your rights if the personalized product is damaged, defective or produced incorrectly.

Return conditions

To qualify for a return, the product must:

• Be requested within the applicable return period
• Be unused and in its original condition
• Be securely packaged
• Include proof of purchase
• Be returned to the address provided by our customer-service team

Do not return products directly to the address printed on the original package. Our products are made through different production facilities, and that address may not accept returns.

Non-returnable items

Unless required by law, we cannot accept returns for:

• Personalized or custom-made products
• Gift cards
• Products damaged after delivery through misuse or improper handling
• Products returned without prior authorization
• Products returned outside the applicable return period

Sale products have the same statutory rights as full-price products.

Order changes and cancellations

Orders enter production shortly after they are submitted. Contact us as quickly as possible if you need to cancel or change an order.

We cannot guarantee changes or cancellations once production has begun. This does not limit any cancellation or withdrawal right you may have under applicable law.

Refunds

We will notify you after receiving and inspecting an approved return.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 15 business days have passed since we approved your refund, contact us at [EMAIL ADDRESS].

Lost returns

Petit Posters is not responsible for returned packages that are lost in transit. We recommend using a tracked shipping method and keeping the shipping receipt until your refund has been completed.